Frequently Asked Questions
Questions about shopping with Serve Apparel? Start here, or contact us for help with a specific product or order.
Who is Serve Apparel for?
Serve Apparel is for military members, veterans, first responders, their families, and everyone who supports them. You don't need to wear a uniform to belong here.
How do I choose the right size?
Select your size from the options on the product page. Fit can vary by garment. If you need measurements or help choosing a size, contact us with the product name before ordering.
Are all shirts made from the same material?
No. Garment styles, fabrics, and fits can vary. Check the individual product description for details, or contact us about a specific item before ordering.
Will the color look exactly like the photos?
Screen settings and lighting can affect how colors appear. If you're choosing a specific shade or coordinating a group order, contact us before ordering.
When will my order arrive?
For a current estimate, contact us with the item and delivery location. If you need an order for an event or a specific date, check with us before placing it.
Where do you ship, and how much does shipping cost?
Contact us with your destination and the items you're interested in for help with shipping availability and costs.
How can I check my order status?
Contact us with your order number and the email address used at checkout. Let us know whether you need an order update or help with tracking.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you'd like to request. Ask us to confirm what is possible for your order before placing a replacement order.
Can I return or exchange an item?
Contact us to ask about return or exchange eligibility for your item. If you're checking before buying, include the product name; for an existing order, include your order number.
What if I receive the wrong item or something arrives damaged?
Contact us with your order number and a description of the issue. Keep the item and packaging, and have photos available to help us review what happened.
Can I request custom apparel or a group order?
Contact us with your idea, preferred garment, estimated quantity, and any deadline. We can review the request with you before you place an order.
How should I care for my apparel?
Follow the care label on your specific garment. If you have a question about caring for a printed design or a particular item, contact us before washing.
Still have a question? Visit our Contact page and tell us how we can help.